- You may be charged a cancellation fee if any one of the following occurs:
- (a) where:
- (i) the estimated time of arrival of the driver is less than 5 minutes and you cancel the booking 3 minutes or later after the booking has been accepted by the driver, or
- (ii) the estimated time of arrival of the driver is 5 minutes or more and you cancel the booking 5 minutes or later after the booking has been accepted by the driver, or
- (b) a driver has already arrived at your pickup location, or
- (c) a driver cancels the booking after waiting at your pickup location for 5 minutes or more, or
- However, the cancellation fee will not be charged if the driver is delayed in reaching the picking up location by more than 5 minutes from the shown estimated time of arrival.
The cancellation fee amount may vary depending on your city, and the vehicle category selected.
A cancellation fee, if charged, will be added to the total bill amount of your next ride.
